Privacy Policy
Table of Contents
1. Introduction
Welcome to Rafiya Travels (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through our inquiry form.
Our website is an informational platform that provides details about our overseas recruitment services. We do not offer user registration, login, or online account creation. All recruitment services are conducted offline at our registered office in DELHI.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
Our Commitment: We adhere to applicable data protection laws and regulations, including the Information Technology Act, 2000 and its associated rules in India.
2. Information We Collect
As an informational website without user accounts, we collect limited information through our contact form and automated analytics tools.
2.1 Information You Provide (Contact Form)
When you submit an inquiry through our contact form, we collect:
- Name: Your full name for identification
- Email Address: To respond to your inquiry
- Phone Number: For follow-up communication
- Message Content: Your inquiry details, preferred country, and service interest
Note: Contact form submissions are sent directly to our email. We do not store this information in any online database.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information through Google Analytics and similar services:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, bounce rate, click patterns
- Referral Data: How you found our website (search engine, direct, referral)
- Location Data: General geographic location (city/country level) based on IP address
3. How We Use Your Information
We use the information we collect for the following purposes:
Responding to Inquiries
- • Reply to your contact form submissions
- • Provide information about our services
- • Schedule office appointments
- • Answer your questions
Website Improvement
- • Analyze website traffic and usage
- • Improve user experience
- • Optimize website performance
- • Understand visitor demographics
Follow-up Communication
- • Contact you regarding your inquiry
- • Invite you to visit our office
- • Share relevant job opportunities
- • Provide service updates
Legal & Compliance
- • Comply with legal obligations
- • Maintain business records
- • Protect against fraud
- • Enforce our terms of service
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Google Analytics
Website analytics data is shared with Google Analytics for traffic analysis. Google may use this data as described in their privacy policy.
Email Service Provider
Contact form submissions are processed through our email service to deliver messages to our team.
Legal Requirements
When required by law, court order, or governmental regulation, or to protect our rights and safety.
With Your Consent
If you visit our office and provide additional information for recruitment purposes, we may share it with prospective employers with your explicit consent.
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes. Website contact form data is not shared with employers unless you visit our office and provide explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SSL Encryption
Secure HTTPS connection for all pages
Secure Email
Protected email transmission for inquiries
Limited Access
Only authorized staff access inquiries
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights
You have certain rights regarding any personal information you have provided through our contact form:
Right to Information
Request to know what information we hold about you
Right to Correction
Request correction of any inaccurate information
Right to Deletion
Request deletion of your information from our records
Right to Opt-Out
Request that we stop contacting you
Right to Withdraw Consent
Withdraw any consent previously given
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites or services. These may include:
- Government portals (eMigrate, Passport Seva)
- Embassy and consulate websites
- Our social media pages (Facebook, LinkedIn, etc.)
- WhatsApp for direct communication
We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Offline Services & Data
All our recruitment services are conducted offline at our registered office. When you visit our office for recruitment services, we will collect additional information as required:
Information Collected Offline (At Our Office):
- Passport and identity documents
- Educational certificates and qualifications
- Work experience letters and references
- Medical examination results
- Photographs and other required documents
This offline data is handled separately from website data and is subject to additional consent and processing requirements as explained during your office visit.
Consent: Before sharing any of your documents or information with employers or government authorities, we will obtain your explicit written consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any changes.
Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rafiya Travels
Address
33, 2ND FLOOR, BACK SIDE LIONS HOSPITAL, KHIZRABAD NEW FRIENDS COLONY, SOUTH DELHI, DELHI, 110025
Phone
+919711850621